Returns and Refund Policy

Effective Date: August 7, 2025

Thank you for shopping at AskLadyDupree.com. We value your trust and want you to feel confident when purchasing from us. If you are not fully satisfied with your order, this policy explains your rights and options for returns, exchanges, and refunds.

1. Eligibility for Returns

• You may request a return within 30 days of receiving your order.
  
  
• Items must be unused, in their original condition, and returned with all original packaging.
  
  
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned for safety and hygiene reasons, including:

• Perishable goods (food, plants, flowers).
  
  
• Custom or personalized products.
  
  
• Personal care and beauty items.
  
  
• Hazardous materials or flammable liquids.
  
  

3. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
  
  
• If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your card issuer or bank.
  
  
• Partial refunds may apply for items not returned in original condition or damaged for reasons not caused by us.
  
  

4. Exchanges

• We only replace items if they are defective or damaged.
  
  
• If you need an exchange, contact us at support@askladydupree.com and we will guide you through the process.

5. Return Shipping Costs

• Customers are responsible for return shipping costs.
  
  
• Shipping fees are non-refundable. If you receive a refund, the original shipping cost will be deducted.

6. Contact for Returns

If you wish to return or exchange an item, please email us at support@askladydupree.com with your order details.